|
Call Center Features
If your business requires a call center, you can use Centrex solutions to customize your network to meet your business's unique requirements. Centrex call center features include the following:
Agent Login/Logout |
Call Supervisor Key |
Emergency Key |
Headset Operation |
In-Calls Key (ACD Set) |
Make Set Busy |
Not Ready Key |
Answer Agent Key |
Agent Status Lamps |
Night Service |
Display Queue Status Key |
|
Observe Agent Key |
Queue Status Lamps |
Automatic Overflow |
Call Forcing |
Call Transfer |
Incoming Call Queue |
Night Treatment |
Ring Threshold |
Music on Delay |
Multiple ACD Directory Numbers |
|
|
|