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Call Center Features
If your business requires a call center, you can use Centrex solutions to customize your network to meet your business's unique requirements. Centrex call center features include the following:
| Agent Login/Logout |
| Call Supervisor Key |
| Emergency Key |
| Headset Operation |
| In-Calls Key (ACD Set) |
| Make Set Busy |
| Not Ready Key |
| Answer Agent Key |
| Agent Status Lamps |
| Night Service |
| Display Queue Status Key |
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| Observe Agent Key |
| Queue Status Lamps |
| Automatic Overflow |
| Call Forcing |
| Call Transfer |
| Incoming Call Queue |
| Night Treatment |
| Ring Threshold |
| Music on Delay |
| Multiple ACD Directory Numbers |
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