You are all set. The services you enjoy will still be provided and you don’t have to lift a finger.

If you are renting, please provide a copy of your lease agreement. If you own your house or unit, please provide documentation that shows proof of ownership. Please also provide a valid driver’s license or other valid picture ID. A security deposit of $35.00 is required. There is a $35.00 processing charge and a $35.00 simple inside wire/jack instalattion fee, per jack. The processing charge and jack installation fee can be billed to your account. If a phone jack is already in place, there is no installation needed and you can get connected without any additional installation fees.

No. A security deposit is required on a per line basis.

Security Deposits are refunded at the written request by the customer after 2-years service on good credit. Security Deposits can also be applied to your last month’s bill upon termination.

Please call Repair Service by dialing 611.

To be eligible for credit, you must have reported your phone service for outage with Repair Service at 611. A valid fault entry must exist prior to credit being given. Credit is only applied if the reason for outage is isolated to be GTA-related and the outage lasts over 48 hours.

A user guide is available at GTA’s Client Services Department. Please call our Call Center at 644-4482 or stop by our Tumon or Dededo offices.

Yes. For an additional monthly fee of $2.50, you can apply for Caller ID service. You must have a Caller ID capable instrument.

At the time of application, you can choose to allocate your line to a Long Distance Company (Primary Inter-Exchange Carrier - PIC) or choose not to (NO-PIC). If you choose to allocate your line to a Long Distance Company, your phone line will have access to direct dialing both domestic and international via the company you selected. You will be billed by the long distance company for any long distance calls made.

Directory assistance may be reached by dialing 411. Customers are entitled to three free 411 calls per month. Subsequent directory calls will be subject to a small fee.

GTA offers publication free of charge. Your valid name as it appears on your account will be entered into the White Pages. Your name will also made available at Directory Assistance (411). GTA does not publish fictitious names. You can choose to place your account on a Non-Published status for a monthly fee of $2.50. Your name is not published in the phone book and not made available at Directory Assistance (411).

Currently, GTA does not publish its own phone book. However, a database of published phone numbers is provided to two independent phone book companies: Yellow Pages Ink and Island Telephone Directory.

The Subscriber Line Charge (SLC) and Federal Universal Charge are FCC mandated charges and are used to subsidize Universal Service Programs and Lifeline Rates. These monies are not revenue to GTA. The Gross Receipts Tax (GRT) is a tax mandated by the Government of Guam. Likewise, the GRT is not revenue to GRT.

Yes. You can request additional features to your existing line such as Caller ID or Call Forwarding. You must be the owner of the account and ownership will be verified. Please contact our Call Center at 644-4482 or visit our Tamuning or Dededo offices. Application for additional phone lines must be made at our office.

Customers have the option of initiating a Call Trace. Dial *57 immediately upon hanging up after receiving a harassing phone call. A record of the last incoming call is generated. You will need to apply for a Call Trace request at GTA. There is a $10.00 Call Trace fee. The information is routed to the appropriate authorities: Guam Police Department, Attorney General’s Office, etc. You must work with these agencies to pursue any legal remedies.

Send a check or money order to GTA at 624 North Marine Corps. Drive, Tamuning, Guam 96913. For your convenience, you may also pay your GTA bills at the following banks and financial institutions:

• Bank of Guam
• First Hawaiian Bank
• Bank of Hawaii
• Oceanic Bank
• Personal Finance Center
• Government of Guam Employees Federal Credit Union
• Community First Guam Federal Credit Union
• Citizen's Security Bank
• Bank Pacific

No. All you need is a landline or wireless phone.

Yes. Your voice mailbox is very secure as it is password protected. Please change the temporarily assigned password 9999 when you first access your mailbox. You should change your password from time to time to safe guard it.

Contact our office at 644-4GTA (4482) to have your password re-set.

At anytime press 0 for assistance.

Your dial tone will have a 'stutter' effect indicating that you have a new message. Upgrade packages offer additional message notification options.

This number is provided for you to access your voice mail box from any phone.

Yes, simply dial the DID number provided to you (example 486-XXXX) and it will bring you to your voice mailbox. When you hear your greeting, press [*], then enter your password to retrieve your messages. If you are calling from off-island, be sure to include the country code and area code when you dial your mailbox number (i.e. 1-671-486-XXXX).