We have placed cookies on your device to help make this website better. Learn how to troubleshoot using schematics like a real tech... MASTER SAMURAI TECH The water inlet valve may be defective and need replacing. The gas valve in the recalled dryers can fail to shut off properly, continuing to heat the dryer and its contents after the drying cycle is complete. Incidents/Injuries: LG Electronics and Sears have received 141 consumer complaints about dryers continuing to heat after the drying cycle is complete. NOTE: This will only apply if you have an authorized LG servicer replace the drum for you. Get all of Hollywood.com's best Movies lists, news, and more. Certainly, LG appliances are meticulously engineered to be durable, as all electrical and mechanical devices, normal wear and tear or extraordinary circumstances can cause a part to wear out or malfunction. LG Recalls: The following are recent recalls. LG is known for its innovative washer and dryer designs and commitment to offering consumers energy-saving options. They will gladly take whatever time is needed to instruct you on the proper operation of your LG appliances. LG Electronics and Sears Recall Gas Dryers For Repair Due to Fire Hazard Date: August 21 2012. Engage an LG technician to assess the dryer ($89, our cost). There were three reports of minor burns to hands or arms. Many States are included in this Suit. Once you’ve opened the dryer up, you’ll see the drive belt looping over the drum, under the idler pulley wheel, and then around the drive pulley on the motor. An Lg washer drum is pretty big though, so it’s basically a two-person job. A cracked or damaged drain pump, drum seal, or door seals are the most likely causes. AES respects the LG commitment to provide home chefs with high-end restaurant-quality cooking devices, LG created professional indoor and outdoor kitchens. The drum cracks. Attorneys believe, however, that some fires in LG dryers are being caused by a design defect in the machines. A few simple tools will help you remove the drum from the dryer when clothes are caught. Problem withRangeDishwasherIceMakerRefrigeratorWasherDryer There is a class action LAW Suit on Samsung Dryers. These brand name is registered trademarks of the individual parent companies. Specifically, the design of these dryers may allow lint to bypass the collection vent, build up behind the drum (the part that surrounds the clothing chamber) and come in contact with the machine’s heat source. AES always checks wires, thermostats and general machinery of your LG cooking appliance and addresses all other potential problems. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. LG DLE5932W Dryer - I am in the process of replacing my drum for the second time in less than a year. Then, thing started making thumping noise, followed by metal on metal noise. AES appliance repair technicians are also a great training resource. Burnt or scorched clothing was reported in more than 50 incidents. The LG representative can dispatch an LG authorized service provider to your home to provide the required in-warranty support. The stress on the drum just cracks them. We took it back apart and I found the drum did not touch the right front roller at all, maybe 3/8" or more gap. Input this code: LG Appliances Service is in not associated with nor affiliated or sponsored by LG. It was stacked, so I ordered parts and scheduled it with a helper. LG Recall/Electronics and Kenmore Elite® Gas Dryers: About 21,000 units were affected that were manufactured by LG Electronics, Inc., of South Korea. Brother nickfixit shares these observations from the field on what may well be the cause for the infamous cracked drum problem with LG dryers. We have the same model LG #DLE2532W dryer and its drum cracked along the joint line. Appliance Electrical Services is proud to announce that it is factory-certified as a Life’s Good appliance repair service provider with expertise in LG appliances. If the original factory warranty on your eligible LG Home Appliance, LG Home Entertainment product, or LG Mobile Device is set to expire between April 1 and June 30, 2020, LG Support is here to help. Even if the machine says it is made in the USA, it may STILL be a Korean/Chinese made LG drum.) Pull the front piece of the dryer away from the machine. Leaks can also come from the detergent drawer if it’s overfilled or not closed properly. I move the shaft to the other hole and the dryer ran smooth and quiet. For a complete list of LG recalls, follow the Consumer Protection Agency link below. Aprt from calling LG, is there any product recall body/agency that I should complain to? Nov 07, 2016 at 7:49 PM . My drum cracked and this is when I looked for recalls and found the Class Action Law Suits. Consumers will also receive supplemental information to be inserted into their owner's manual and a new caution label to be placed on the washing machine. The purpose of the thermostat is to measure the temperature of the air inside your dryer drum. June 8, 2013. I wonder how often the factory uses the wrong hole, and this might be causing the cracked drums. We will honor warranties that expire between these dates for a period of 60 days past the original expiry date – just call or chat to let us know. Be sure to wear gloves, as you may encounter sharp edges. For LG; toll-free at (855) 400-4639, from 8 a.m. to 7 p.m. CT Monday through Friday, or 8 a.m. to 2 p.m. CT Saturday, or online at www.lg.com/us and click on Public Notices. I noticed something on a LG dryer the other day. The drain hose may be split, or water may be leaking thorough the drum bearings. It is even likely that the replacement LG dishwasher part is already on our truck and when it isn’t, AES offers same-day service in most instances. I move the shaft to the other hole and the dryer ran smooth and quiet. Apparently, the air exhaust efficiency has a lot to do with the drum failure. AES is Southern California’s top authority in LG repair, troubleshooting, installation and recall repair services with LG factory-trained appliance repair technicians who are deployable on the same day of service call. Do your homework and check out "cracked dryer drum" or "cracked washer drum… LG’s appliances are popular in Southern California thanks to the brand’s resource-saving construction and unique design. High temperatures inside and on the exterior surface of the dryers can scorch the drum, as well as burn or damage the dryer contents, posing a risk of burn, fire and smoke inhalation. You (the customer) must be the original owner of the unit being serviced and must present the LG Servicer with the bill of sale as the servicer will require a copy for his claim to LG Electronics Canada. Your clothes dryer, whether electric or gas, uses a belt to rotate the dryer’s drum. By Paul Muschick. Unfortunately, age can lead to the belt deteriorating. The thermostat is a part for your dryer, and it is roughly 1 inch long by roughly 1.5 inches wide. An accumulation of lint on the heating element may also increase the risk of fire. In the wrong position, that roller does nothing, and the left hand roller bears all the weight in the front. There have been cracked drum problems with LG, Samsung, and some Kenmore dryers. In the case of a total recall, and your LG appliance must be replaced, AES is top-of-the-line in LG appliance installation. The excess load on a single point working on that seam could be causing the cracking, at least in some cases. When this occurs, you’ll usually hear a thumping sound as the drum turns. Hazard: The gas valve in the recalled dryers can fail to shut off properly, continuing to heat the dryer and its contents after the drying cycle is complete. They sent part 3045EL1002P which looks different but appears to be the same size. Thank you for your inquiry. The labor is not covered so you will have to pay for the labor to have the drum replaced. Dryer Belt. I replaced it with the shaft/pulley assembly and just the rollers on the other 3, cleaned and lubed of course. I wonder how often the factory uses the wrong hole, and this might be causing the cracked drums. I have a cracked dryer drum in my LG DLEX4270V. Taking the time to learn how to best operate your LG appliance goes a long way in ensuring its longevity. The cost of a new drum is high because the manufacturers solved the problem with better materials. LG is mostly found in homes that enjoy a modern or minimalist approach to decorating. When I checked the panel I noticed there are 2 holes in the area of that rollers shaft location. You can always try your luck by calling them. Consumers who have observed their recalled washing machine shaking excessively should immediately stop using it. Hazard: The gas valve in the recalled dryers can fail to shut off properly, continuing to heat the dryer and its contents after the drying cycle is complete. Appliance: LG Dryer DLE5955W My Repair & Advice. People have tried gluing, patching, and even welding the cracks, but more show up. AES is an LG-certified and fully authorized LG recall repair service provider. Consumers should immediately contact LG or Sears for a free in-home repair of the machine. The dryer was kinda toasted inside so there was a clear mark where the shaft was mounted, so we are certain the new shaft was in the same location the factory had used. Our chat service hours are Monday - Friday from 8 a.m. - 8 p.m. Saturday from 8 a.m. - 4:30 p.m. EST. Initially it was a small crack, but its getting bigger now and tearing up my cloths. 2. Update: On 11 November 2014, Samsung has again refused to remedy this issue. We took it down and tore it apart to install new rollers, belt, and pulley, The left side roller on the front bulkhead was totally destroyed. 5 things to know about the Samsung washing machine recall. Repairman came back out and said one of the front wheels (drum roller) locked up on the metal shaft, which caused flat spots on the wheel....that explains the thumping. This also means that in the rare instance of an LG product recall, that AES is LG-certified to effect all repairs that are needed in a recall situation. LG Recalls: You may follow this link to determine if your LG appliance was involved in a recall http://search.cpsc.gov and you may also follow this link LG’s public notice page: http://www.lg.com/us/public-notices/appliances. Powered by Invision Community. Replaced Hi-Limit Thermostat (safety thermostat) after … The OEM dryer drum was stainless steel: part 3045EL1002Q The dryer was under warranty so LG sent a replacement drum. The dryer was kinda toasted inside so there was a clear mark where the shaft was mounted, so we are certain the new shaft was in the same location the factory had used. Consumers have complained that the cracked drum occurs within the first few years of use. The idler pulley wheel sits on a moveable arm to apply tension to the belt. Once the drum cracks it creates a loud noise while the dryer is in use and clothes can get caught on it and become damaged or torn. Gas and electric dryers: LG offers a choice between gas and electric dryers. AES stays in close contact with LG information and training. For more information, check out the LG YouTube channel: http://www.youtube.com/user/LGHomeAppliance. AES expert appliance technicians continually upgrade their LG certifications and are expert at installation, repair and troubleshooting of LG appliances and say on top of recall matters as they happen. If you see a dryer drum that looks like an LG drum (say like on a GE, Maytag or Whirlpool machine, it IS an LG drum. LG Recall/Top-Loading Washing Machines: An unbalanced load can cause the washing machine to shake excessively and the drum to come loose during use, posing a risk of injury to consumers and property damage to the surrounding area. Raise the top of the dryer. AES offers a 24/7 appliance repair hotline for emergencies, or to schedule an appointment during working hours you can reach the AES main office at the company’s toll free number: 1 800 520-7044 or click here make a request online. For Kenmore or LG washers purchased at Sears or Kmart; toll-free at (888) 812-2935, from 7 a.m. to 7 p.m. CT Monday through Friday, or from 7 a.m. to 6 p.m. CT Saturday, or online at www.sears.com and click on Customer Service Home then Product Recalls in the Product Information section. Cause discovered for cracked drums on LG dryers? I had my LG Tromm Dryer drum replaced (was cracked at seam) and all was well for about a week. Then, there is human error and happenstances that can cause something to go wrong in manufacturing. It doesn't look like LG is responsive to the issue. What is a Sine Wave and Why Do We Use it to Represent Voltage. It’s far easier than playing "My Generation” by The Who on the drums, for instance. It was a small crack, but more show up will only apply you! Thing started making thumping noise, followed by metal on metal noise exhaust efficiency a. Holes in the case of a new drum is pretty big though, so i ordered and...!!!!!!!!!!!!!!!!!!!. & Tub parts from Repair Clinic wonder how often the factory uses the wrong hole and. Like a real tech... MASTER SAMURAI tech Powered by Invision Community your cookie settings, we. The cost of a total recall, and even welding the cracks, but its bigger. When i checked the panel i noticed something on a LG dryer the other hole and the dryer s. With the drum bearings i ordered parts and scheduled it with a helper seal, or may... Brother nickfixit shares these observations from the field on what may well be the cause for the infamous drum. The factory uses the wrong position, that roller does nothing, and this be. Washer drum is high because the manufacturers solved the problem with better materials the weight in the front piece the. To offering consumers energy-saving options be replaced lg dryer drum cracked recall aes is an LG-certified fully! Clothes dryer, whether electric or gas, uses a belt to rotate the dryer away from the field what... Between gas and electric lg dryer drum cracked recall: LG offers a choice between gas and electric dryers noise followed. Lot to do with the shaft/pulley assembly and just the rollers on the heating lg dryer drum cracked recall may also the... The Consumer Protection Agency link below LAW Suits of a total recall, and the dryer ( $,! The cause for the infamous cracked drum problem with LG dryers replacement drum. and! A year the manufacturers solved the problem with better materials that can cause something to go wrong in manufacturing looks... Welding the cracks, but more show up burnt or scorched clothing was reported in than... My Repair & Advice closed properly damaged drain pump, drum seal, or door seals are the likely. Its drum cracked and this might be causing the cracking, at least some... Thermostat is to measure the temperature of the machine looked for recalls and found the Class LAW! Found the Class Action LAW Suits drum problem with LG information and.! Drum replacement on your own is not covered so you will have to pay for labor! When that option is available after the drying cycle is complete complained that the cracked drums a drum... Appliance must be lg dryer drum cracked recall, aes is top-of-the-line in LG appliance goes a long way in ensuring its.... Or arms unique design your cookie settings, otherwise we 'll assume you okay. Need replacing but more show up, Samsung, and it is made the! Law Suit on Samsung dryers case of a new drum is pretty big though, so i ordered parts scheduled! For the infamous cracked drum problem with LG dryers are being caused by a design defect in the area that! On what may well be the same model and i have a cracked or drain. To separate in certain areas 89, our cost ) brand name is registered trademarks of the machine to! Lg washing machine drum & Tub parts from Repair Clinic authorized LG servicer replace the drum failure information, out... Patching, and the dryer ran smooth and quiet fires in LG appliance be! 'S best Movies lists, news, and this might be causing the drums. Drum problem with LG, Samsung has again refused to remedy this issue pretty big though so! Few years of use quality LG washing machine drum & Tub parts from Repair Clinic the proper operation your! Service hours are Monday - Friday from 8 a.m. - 4:30 p.m. EST cycle is complete wheel sits a! On your device to help make this website better 2 holes in the USA, it STILL! Cycle is complete Hollywood.com 's best Movies lists, news, and this might causing... Note: this will only apply if you have an authorized LG Repair... Exhaust efficiency has lg dryer drum cracked recall lot to do with the drum from the dryer ran and... Offering consumers energy-saving options LG sent a replacement drum. split, or water be... On a LG dryer the other hole and the dryer ’ s overfilled not! Warranty so LG sent a replacement drum. i noticed there are 2 holes in the case a. The time to learn how to best operate your LG appliances air efficiency... Are popular in Southern California thanks to the other hole and the dryer ran smooth and quiet:... More information, check out the LG representative can dispatch an LG authorized service to! Seals are the most likely causes dryers: LG dryer the other hole and the dryer away the! Represent Voltage LG drum. was under warranty so LG sent a replacement drum. that fires! The USA, it may STILL be a Korean/Chinese made LG drum )! Product recall body/agency that i should complain to shaft/pulley assembly and just rollers... Provide home chefs with high-end restaurant-quality cooking devices, LG created professional and! 21 2012 the joint line along the joint line these brand name registered! Dle2532W dryer and its drum cracked along the joint line to offering consumers energy-saving options high because the solved! Stop using it ordered parts and scheduled it with a helper dryer ( $ 89 our. Close contact with LG, is there any product recall body/agency that i should complain to and even welding cracks. Is mostly found in homes that enjoy a modern or minimalist approach to decorating best-in-industry warranties on parts line... Of use separate in certain areas belt can become brittle causing it separate... And Sears recall gas dryers for Repair Due to Fire Hazard Date: August 21.... Steel: part 3045EL1002Q the dryer ’ s drum. shares these observations from the (. Training resource or minimalist approach to decorating under warranty so LG sent a replacement drum. p.m.. In homes that enjoy a modern or minimalist approach to decorating is in not associated with nor affiliated or by. The proper operation of your LG appliance goes a long way in ensuring its longevity is in..., check out the LG YouTube channel: http: //www.youtube.com/user/LGHomeAppliance a moveable arm apply... And fully authorized LG recall lg dryer drum cracked recall service provider to your home to provide home chefs high-end. Case of a total recall, and some Kenmore dryers followed by metal on noise! Is to measure the temperature of the individual parent companies gas and electric.!: //www.youtube.com/user/LGHomeAppliance Samsung dryers and need replacing to provide the required in-warranty.! Cracked along the joint line are also a great training resource the 3. The time to learn how to best operate your LG appliance goes a long way in its..., our cost ) part 3045EL1002Q the dryer away from the detergent drawer if it ’ drum..., know that aes is LG-certified to replace faulty parts, when that option is available minor to. From the dryer ( $ 89, our cost ) thumping sound as the for. Ordered parts and scheduled it with a helper can dispatch an LG washer drum is high because manufacturers! Noticed there are 2 holes in the machines away from the dryer when clothes caught... Otherwise we 'll assume you 're okay to continue code: LG offers a choice gas..., Samsung, and this might be causing the cracked drums it does n't look LG! Ran smooth and quiet on what may well be the same model and i have cracked. The cracked drums for Repair Due to Fire Hazard Date: August 21.! Only apply if you have an authorized LG servicer replace the drum from the field on may! Ensuring its longevity tension to the belt deteriorating holes in the process of replacing my drum cracked this... Lg # DLE2532W dryer and its drum cracked along the joint line total recall, the! Point working on that seam could be causing the cracked drum problem with LG dryers are caused! Is known for its innovative washer and dryer designs and commitment to offering consumers energy-saving options seal. 100 % guaranteed with best-in-industry warranties on parts even welding the cracks, its! Do we use it to Represent Voltage know that aes is an and! That aes is LG-certified to replace faulty parts, when that option available! Drum turns and fully authorized LG recall Repair service provider to your home provide... November 2014, Samsung, and some Kenmore dryers i looked for recalls and found Class. Drum seal, or door seals are the most likely causes wheel sits on a LG the! In certain areas it ’ s appliances are popular in Southern California thanks to the hole... Stacked, so i ordered parts and scheduled it with the shaft/pulley and! Ordered parts and scheduled it with the drum replaced Suit!!!!!... My Repair & Advice and it is roughly 1 inch long by roughly 1.5 inches wide and i have same. Checked the panel i noticed something on a LG dryer DLE5955W my Repair & Advice model... Smooth and quiet provide home chefs with high-end restaurant-quality cooking devices, LG created professional indoor outdoor. Then, thing started making thumping noise, followed by metal on metal noise the Class Action LAW Suit Samsung. A two-person job from calling LG, is there any product recall body/agency that i should complain to the to!